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Who’s in control: your clients or you?

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Running Time: 9:10

Date: 01/02/2024

If your clients are becoming difficult it might be time to adopt an annual re-engagement, suggests Dale Crosby, a consultant for the accounting profession and CEO of COD for Accountants.

He says taking control of client relationships involves effective communication and clear expectations.

  

Topics: Customer Service


Dale Crosby, CPD for Accountants