Good manners make money
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Running Time: 9:27
Good manners are great for business - they'll buy you the world.
Don't underestimate the power of good manners in business. So says Anna Musson, who has seen too many examples of opportunities lost and clients walking away, simply because manners haven't matched expectations in a business environment.
Anna Musson has become evangelical about manners and she asks the question: are you sure that your representatives are meeting acceptable standards where manners are concerned? If not, they're letting you down and losing you business - and in this delicate area of personal relationships, the client may never let you know the real reason why they walked away.
Topics: Customer Service, Human Resources, Leadership
Anna Musson, The Good Manners Company