Fixing the big mistakes in customer service
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Running Time: 9:18
If two businesses are the same in price but one is more profitable than the other, the likely difference is the quality of customer service.
That's according to Darrell Hardidge, who pinpoints five of the biggest customer service mistakes businesses make. And Darrell explains why we should focus on client appreciation rather client satisfaction.
Topics: Customer Service
Darrell Hardidge, Saguity