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Introduction


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Making customers your friends

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Belinda Yabsley, Quintessentially




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Economic update

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Professor Neville Norman, Melbourne University

Rewire or rust!

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Robert Critchley




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Email newsletters

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Angela den Hollander, communic8 design




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Selling to different personalities

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Tony Gattari, Achievers Group

All in the family

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Adele Levinge, Dennis Family Corporation




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Rewarding staff

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Karen Rowell, Tresor Reward & Recognition




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Tax - and your business structure

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Michael Jones, Cummings Flavel McCormack

Sharemarket update

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Tim Lincoln, Lincoln Stock Doctor

Sustainability - good for business

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Col Duthie, Ergo Consulting