Involve your staff – or else
  When he was running Salesforce, with a staff of almost 6,000, Kevin Panozza and his team were voted Best Employers in Australia and New Zealand in three successive Hewitt Surveys. Now, as CEO of Engagement Matters, he's identified what he calls the Eight Enemies of Engagement. He explains that middle management is where it all begins.
Topics: Customer Service, Human Resources, Management |
 Kevin Panozza, Engagement Matters |