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How to handle angry customers

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Running Time: 12:02

Date: 01/04/2021

When a customer is upset with a product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t escalate, it’s important to know how to deal with a customer’s difficult behaviour.

Customer service expert Monique Richardson outlines strategies businesses can adopt to handle customers in a variety of challenging situations.

  

Topics: Customer Service


Monique Richardson