How to build a $100 million trades business
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  Running Time: 9:22 Date: 01/09/2019 Constant improvement and a focus on customer service have elevated a traditional trades business to be one of the biggest service companies in the United States. Established in 1974, Parker & Sons offers heating, cooling, plumbing and electrical services in Phoenix, Arizona. Along the way, it has built a culture of looking after its people and its people looking after its customers. Josh Kelly says it’s the one-percenters – those small improvements in all areas – which has lifted the company beyond its competitors, to achieve annual revenue exceeding $US100 million. Topics: Customer Service, Leadership |
 Josh Kelly, Parker & Sons, USA |