Smashing the loyalty myth
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Running Time: 7:36
Don’t be complacent with how you feel and think about your customers — it could ruin you.
Thanks to the internet, your loyal following of customers could easily be gone tomorrow as they find cheaper alternatives online. Customer service expert Darrell Hardidge of SANGUITY says companies really need to innovate to capture and keep a client’s loyalty.
Topics: Customer Service
Darrell Hardidge, SAGUITY