How To Have A Difficult Conversation
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  Running Time: 7:39 Date: 01/03/2013 Why the "pull up your socks or you're out!" approach is all wrong...and how to say it better! You're sick to the back teeth with one of your staff. He or she won't toe the line, won't make an effort, and they seem determined to operate at snail's pace all day, every day. You've turned a blind eye, you've waited for improvement, nothing's happened and finally, your patience is exhausted and you confront the employee with an angry ultimatum. Understandable? Yes. Good approach? Absolutely not, says Simon Dowling of 2engage. Simon's a communication expert and his company spends hours helping businesses understand the effective techniques of communicating with staff. His advice: don't put off having a difficult conversation. Instead, engage with them, he says, and engage early. Simon explains how you do that, why it makes so much more sense, and the difference it'll make in overall productivity. And that, of course, is money in the bank. Topics: Human Resources, Leadership, Management |
 Simon Dowling, 2engage |