The rules on refunds & warranties
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  Remember your obligations to provide refunds or honour warranties - it's not only a legal requirement, it's good business practice The lead-up to Christmas and the New Year sales is a good time for retailers to remember their obligations to provide refunds or honour warranties. Dr Michael Schaper, deputy chairman of the ACCC, says consumer protection laws provide the legal framework for dealing with complaints about faulty goods or unsatisfactory services, but it's also good business practice to handle customer complaints promptly and efficiently. A satisfied customer is likely to come back.Topics: Customer Service, Legal, Marketing & Sales |
 Dr Michael Schaper, ACCC |