Involve your staff - or else
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  A happy, engaged workforce creates happy, satisfied customers - and you'll retain both! Satisfied employees can lead to more satisfied customers, which can translate in turn into higher profits. That's what staff engagement is all about and Kevin Panozza, former CEO of Salesforce, is both a successful exponent and passionate advocate. He says staff engagement and the high-performance workplace are closely linked but they won't come about by accident.Topics: Customer Service, Human Resources, Management |
 Kevin Panozza, Engagement Matters |