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How SMEs can learn from the success of a giant

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All businesses, small or large, retail and non-retail, can learn from the formula perfected by Sam Walton, founder of the giant Wal-Mart group in the U.S. Michael Bergdahl says that people held the key to the company's success - people in the organisation and the people who bought from it - the customers.

Topics: Customer Service, Human Resources, Management

Michael Bergdahl, former Wal-Mart executive, USA